Success Criterion 1.2.5
Conformance level AA

Talking-Head Video Wrongly Assumed to Need No Description

1.2.5 — Audio Description (Prerecorded)

Scenario

Setting

A ride-hailing app's trip booking screen

What’s wrong

Claiming "no audio description needed" for videos that do contain meaningful visual info (talking-head exemption misapplied when slides/demos appear).

Example

A tester reviewing a ride-hailing app's trip booking screen finds this: claiming "no audio description needed" for videos that do contain meaningful visual info (talking-head exemption misapplied when slides/demos appear).

Why it matters

Blind and low-vision viewers who need spoken descriptions of important visuals. The practical effect on a ride-hailing app's trip booking screen: they get no equivalent for the sound or picture content.

How to test

Watch the video and judge whether it has meaningful visual-only content (slides, demos, actions): if so and no AD/transcript exists because the team assumed none was needed, it fails.

How to fix

An audio description track must describe all important visual-only content, using available pauses in dialogue.

Outcome

That one change on a ride-hailing app's trip booking screen means they get the same information as everyone else, specifically for the “Talking-Head Video Wrongly Assumed to Need No Description” issue on a ride-hailing app's trip booking screen.

Who is affected

Blind and low-vision viewers who need spoken descriptions of important visuals.

Learn more

Understanding Understanding document (opens in a new tab)