When a patient can’t book an appointment, read a statement or join a telehealth call, accessibility stops being abstract. Healthcare digital tools carry both the highest stakes and some of the strictest rules — and HHS’s Section 504 web rule puts deadlines behind them.
Where Healthcare Tools Break
Patient portals with complex authenticated flows. Telehealth video UX for deaf and low-vision patients. Medical forms and intake documents as untagged PDFs. Appointment scheduling widgets. EHR vendor components you don’t control.
Compliance Requirements
The ADA, Section 504 (with HHS’s web accessibility rule and its deadlines) and Section 508 for federally funded providers, ACA Section 1557 for covered entities — all converging on WCAG 2.2 AA in practice.
What We Do for Healthcare
Portal and telehealth audits across real patient journeys, tested behind login under NDA. Accessible form and document remediation, including recurring statement pipelines. Vendor VPAT review before you procure. Training for clinical content teams.
Make care accessible — confidential scoping, no PHI required.
