- Success Criterion 2.1.1
- Conformance level A
Drag-and-Drop Feature With No Keyboard Alternative
2.1.1 — Keyboard
Scenario
Setting
A government tax-filing portal
What’s wrong
Drag-and-drop as the only way to reorder/upload/move (no keyboard alternative) where endpoints — not path — matter.
Example
A government tax-filing portal runs into this exact issue: drag-and-drop as the only way to reorder/upload/move (no keyboard alternative) where endpoints — not path — matter.
Why it matters
Blind users, people with motor disabilities, and anyone operating the interface without a pointer. Here, on a government tax-filing portal, the result is they lose track of where they are on the page.
How to test
Tab to a reorder/upload/move feature and try arrow keys or a menu: if dragging with a mouse is the only way to complete it, it fails.
How to fix
Provide a keyboard alternative for reordering/moving (move-up/down buttons or a move-to menu).
Outcome
After the fix, the same visitor to a government tax-filing portal can now reach and operate the control without a mouse.
Who is affected
Blind users, people with motor disabilities, and anyone operating the interface without a pointer.
Learn more
- Understanding Understanding document (opens in a new tab)
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