- Success Criterion 1.2.2
- Conformance level A
Prerecorded Video Published With No Captions Whatsoever
1.2.2 — Captions (Prerecorded)
Scenario
Setting
An insurance company's claims form
What’s wrong
No captions of any kind on prerecorded video with audio.
Example
Picture an insurance company's claims form: no captions of any kind on prerecorded video with audio.
Why it matters
Deaf and hard-of-hearing viewers, and anyone watching video without sound. Here, on an insurance company's claims form, the result is they miss information that's only conveyed visually.
How to test
Play any prerecorded video with audio and check for a CC/captions control: if none exists at all, it fails.
How to fix
Synchronized captions must be provided covering all dialogue, speaker identification, and important sounds.
Outcome
After the fix, the same visitor to an insurance company's claims form can now get the same information as everyone else.
Who is affected
Deaf and hard-of-hearing viewers, and anyone watching video without sound.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- Captions That Skip Dialogue or Important Sound Effects
- Video-as-Text-Alternative Never Labeled or Captioned
- Video With Extra Content the Captions Never Include
- YouTube Auto-Captions Never Corrected for Accuracy
- Captions That Drift Out of Sync With the Audio
- Burned-In Captions Too Small or Low-Contrast to Read