Success Criterion 1.2.2
Conformance level A
W3C reference F8

Captions That Skip Dialogue or Important Sound Effects

1.2.2 — Captions (Prerecorded)

Scenario

Setting

A hotel booking site's room-selection page

What’s wrong

Captions exist but leave out some spoken dialogue or important sounds (music, alarms, applause) — deaf users get an incomplete version.

Example

A hotel booking site's room-selection page is a good example: captions exist but leave out some spoken dialogue or important sounds (music, alarms, applause) — deaf users get an incomplete version.

Why it matters

Deaf and hard-of-hearing viewers, and anyone watching video without sound. The practical effect on a hotel booking site's room-selection page: they get no equivalent for the sound or picture content.

How to test

Play the video with captions on and pause every 20-30 seconds: check every line of dialogue and every meaningful sound effect is captured — missing any fails.

How to fix

Captions must include all dialogue, speaker identification, and meaningful sound effects.

Outcome

That one change on a hotel booking site's room-selection page means they get the same information as everyone else, specifically for the “Captions That Skip Dialogue or Important Sound Effects” issue on a hotel booking site's room-selection page.

Who is affected

Deaf and hard-of-hearing viewers, and anyone watching video without sound.

Learn more

Understanding Understanding document (opens in a new tab)
Technique Related technique (opens in a new tab)