• Success Criterion 1.2.2
  • Conformance level A

Prerecorded Video Published With No Captions Whatsoever

1.2.2 — Captions (Prerecorded)

Scenario

Setting

An insurance company's claims form

What’s wrong

No captions of any kind on prerecorded video with audio.

Example 

<video src="/claims/how-to-file.mp4" controls></video>

Why it matters

A deaf policyholder trying to file a claim after a car accident can't access a single word of the filing instructions, since nothing but the raw video exists.

How to test

Play any prerecorded video with audio and check for a CC/captions control: if none exists at all, it fails.

How to fix

Any prerecorded video with spoken audio needs a synchronized captions track before it goes live.

<video src="/claims/how-to-file.mp4" controls>
  <track kind="captions" src="/claims/how-to-file.vtt" srclang="en" label="English">
</video>

Outcome

A deaf policyholder files their claim correctly on the first attempt by reading along with the video.

Who is affected

Deaf and hard-of-hearing claimants are completely locked out of the filing walkthrough, with no captions, transcript, or text alternative offered.

Learn more

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