Success Criterion 1.2.4
Conformance level AA

Live Caption Feed Separated From the Video Player

1.2.4 — Captions (Live)

Scenario

Setting

A project-management tool's task board

What’s wrong

Live caption feed provided on a separate page/window not synchronized or referenced from the player.

Example

Open a project-management tool's task board and this is what you'll see: live caption feed provided on a separate page/window not synchronized or referenced from the player.

Why it matters

Deaf and hard-of-hearing participants in live streams, classes, and meetings. On a project-management tool's task board, that means they can't tell what the image or video is showing.

How to test

Check whether the caption feed is inside the video player or a separate, unsynced window: a detached feed with no clear link to the stream fails.

How to fix

Readable, reasonably accurate real-time captions must run for the entire live event.

Outcome

With the fix in place on a project-management tool's task board, they hear or read what the media conveys.

Who is affected

Deaf and hard-of-hearing participants in live streams, classes, and meetings.

Learn more

Understanding Understanding document (opens in a new tab)