• Success Criterion 1.2.4
  • Conformance level AA

1.2.4 · Captions (Live)

Lesson overview · Captions (Live)

In plain language

Live streams with audio need real-time captions.

Who it affects

Deaf and hard-of-hearing participants in live streams, classes, and meetings.

How to check

Join a live event and confirm readable, reasonably accurate captions run throughout. Worked example — A social media platform's settings menu: watch a full live session start to finish: any stretch of missing/dropped captions during substantive content is a fail.

Common misconception

Auto-generated live captions from a webinar platform are a starting point, not a guarantee. Heavy accents, jargon, or fast speech can push accuracy too low to be usable without a human captioner. Real example: on a weather app's forecast screen, a live weather-alert broadcast embedded in the forecast screen streams with audio but no live captions, so the spoken alert details are unavailable to anyone watching without sound.

Learn more

Scenarios in this lesson