- Success Criterion 2.4.2
- Conformance level A
Error or 404 Page Titled Like an Ordinary Page
2.4.2 — Page Titled
Scenario
Setting
An insurance company's claims form
What’s wrong
Error/404 pages titled like normal pages.
Example
On an insurance company's claims form, a visitor hits this wall: error/404 pages titled like normal pages.
Why it matters
Screen-reader users who hear the title first, and anyone managing many tabs. In this case (an insurance company's claims form), they can't navigate the content by its real structure.
How to test
Trigger a 404 or error page: if it's titled the same as a normal page instead of indicating an error, it fails.
How to fix
Every page/view must have a unique, descriptive title identifying its content, updated on in-app navigation.
Outcome
Once corrected, an insurance company's claims form lets them move through the content with confidence.
Who is affected
Screen-reader users who hear the title first, and anyone managing many tabs.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- Page Title That Doesn’t Say What the Page Actually Is
- Page Published With a Missing or Empty Title Tag
- Identical Page Title Repeated Across an Entire Website
- Single-Page App Title That Never Updates Between Views
- Page Title That’s Just the Brand Name, No Topic
- Page Title That Doesn’t Reflect the Current Step or State