- Success Criterion 3.3.3
- Conformance level AA
Rejected Password With No List of the Unmet Requirements
3.3.3 — Error Suggestion
Scenario
Setting
A recipe site's ingredient list
What’s wrong
Password rejected without listing unmet rules.
Example
Here's a real case from a recipe site's ingredient list: password rejected without listing unmet rules.
Why it matters
People with cognitive disabilities and anyone stalled by vague validation messages. Here, on a recipe site's ingredient list, the result is they have to guess at the correct format.
How to test
Enter a rejected password: if the message doesn't list which specific rules weren't met, it fails.
How to fix
The error message must tell the user how to fix the problem — the expected format, range, or valid options.
Outcome
After the fix, the same visitor to a recipe site's ingredient list can now see exactly what went wrong and how to fix it.
Who is affected
People with cognitive disabilities and anyone stalled by vague validation messages.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- Rejected Input With No Guidance on How to Fix It
- Invalid Entry Message With No Hint at the Expected Format
- Rejected Date Entry With No Explanation of the Expected Format
- Taken Username With No Suggested Alternatives Offered
- Rejected File Upload With No Stated Size or Type Limits
- Rejected Entry With No Suggested Near-Match From a Known List