- Success Criterion 3.3.3
- Conformance level AA
Rejected File Upload With No Stated Size or Type Limits
3.3.3 — Error Suggestion
Scenario
Setting
A webinar platform's registration form
What’s wrong
File upload rejected without stating allowed types/size.
Example
Picture a webinar platform's registration form: file upload rejected without stating allowed types/size.
Why it matters
People with cognitive disabilities and anyone stalled by vague validation messages. In this case (a webinar platform's registration form), they can't complete the form at all.
How to test
Upload a rejected file: if the message doesn't state allowed types/size, it fails.
How to fix
The error message must tell the user how to fix the problem — the expected format, range, or valid options.
Outcome
Once corrected, a webinar platform's registration form lets them complete the form without guessing.
Who is affected
People with cognitive disabilities and anyone stalled by vague validation messages.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- Rejected Input With No Guidance on How to Fix It
- Invalid Entry Message With No Hint at the Expected Format
- Rejected Date Entry With No Explanation of the Expected Format
- Rejected Password With No List of the Unmet Requirements
- Taken Username With No Suggested Alternatives Offered
- Rejected Entry With No Suggested Near-Match From a Known List