Success Criterion 3.2.6
Conformance level A

3.2.6 · Consistent Help

Lesson overview · Consistent Help

In plain language

Help options (contact, chat, FAQ) must appear in the same relative place on every page where they exist.

Who it affects

People with cognitive disabilities and anyone who needs help quickly during a task.

How to check

Check each page in the flow: help/contact/chat appears in the same relative order/position throughout.

Common misconception

Teams often treat the help link as decorative and move it around during redesigns without realizing its *position* across pages is itself a requirement, not just its presence.

Learn more

Understanding Understanding this success criterion (opens in a new tab)

Scenarios in this lesson

Help Mechanism Missing on Some Pages of the Same Process
Contact Link That Moves Between Header and Footer Randomly
Chat Widget That Changes Screen Position Between Pages
Help Link Order Shuffled Around the Footer From Page to Page
Phone Number Hidden in a Submenu Only After Logging In
Self-Help Search Placed Differently Across the Same Site Section
Help Option Missing on the One Step Users Struggle With Most