Success Criterion 3.2.6
Conformance level A

Self-Help Search Placed Differently Across the Same Site Section

3.2.6 — Consistent Help

Scenario

Setting

A hotel booking site's room-selection page

What’s wrong

Self-help search present in one relative position on support pages and elsewhere on product pages of the same process set.

Example

<!-- "Contact support" link on step 1, missing on step 2 -->

Why it matters

People with cognitive disabilities and anyone who needs help quickly during a task.

How to test

Compare the self-help search's position on support pages versus product pages: a different relative position across the set fails.

How to fix

Help mechanisms must appear in the same relative order/position on every page where they occur.

<!-- "Contact support" link present, in the same place, on every step -->

A repeated help mechanism must stay available in a consistent location across every screen where it's offered.

Outcome

On a hotel booking site's room-selection page, this barrier is gone for people with cognitive disabilities and anyone who needs help quickly during a task — they no longer have to work around this.

Who is affected