- Success Criterion 3.3.8
- Conformance level AA
Password Manager Autofill Blocked by the Login Form
3.3.8 — Accessible Authentication (Minimum)
Scenario
Setting
A customer-support live-chat widget
What’s wrong
Blocking password managers (autocomplete off, fake fields, dynamic name randomization) with no other non-cognitive method.
Example
On a customer-support live-chat widget, a visitor hits this wall: blocking password managers (autocomplete off, fake fields, dynamic name randomization) with no other non-cognitive method.
Why it matters
People with cognitive disabilities and anyone who depends on password managers or paste. In this case (a customer-support live-chat widget), they have to repeat a memory task they can't manage.
How to test
Try logging in with a saved password manager entry: if autocomplete="off", fake fields, or randomized field names prevent it from working, it fails.
How to fix
Login must work with paste and password managers — any cognitive test must have a non-cognitive alternative method.
Outcome
Once corrected, a customer-support live-chat widget lets them complete authentication without getting stuck.
Who is affected
People with cognitive disabilities and anyone who depends on password managers or paste.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- Password Field That Blocks Pasting or Splits the Code Up
- Password Field Scripted to Block Paste Entirely
- Visual CAPTCHA Required With No Non-Visual Alternative
- Puzzle CAPTCHA Gating Login With No Alternative Method
- One-Time Code Split Into Boxes That Reject a Pasted Code
- Displayed Code Required to Be Retyped With Copying Disabled