• Success Criterion 1.2.1
  • Conformance level A

Auto-Generated Transcript Too Inaccurate to Trust

1.2.1 — Audio-only and Video-only (Prerecorded)

Scenario

Setting

An email client's compose window

What’s wrong

Auto-generated transcript so inaccurate it fails equivalence (uncorrected auto-generated (speech recognition) output).

Example

Try this on an email client's compose window: auto-generated transcript so inaccurate it fails equivalence (uncorrected auto-generated (speech recognition) output).

Why it matters

Deaf people who need transcripts of audio-only media, and blind people who need alternatives to silent video. On an email client's compose window specifically, they get no equivalent for the sound or picture content.

How to test

Compare an auto-generated transcript line-by-line against the actual audio for a 30-second sample: multiple wrong words, missing punctuation, or garbled phrases mean it fails equivalence.

How to fix

A complete, accurate transcript (or an equivalent audio track for video-only media) must be provided and linked right next to the media.

Outcome

Fixed, a visitor to an email client's compose window can understand the image, video, or audio content, specifically for the “Auto-Generated Transcript Too Inaccurate to Trust” issue on an email client's compose window.

Who is affected

Deaf people who need transcripts of audio-only media, and blind people who need alternatives to silent video.

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