• Success Criterion 1.2.1
  • Conformance level A

Podcast Episode Published With No Transcript at All

1.2.1 — Audio-only and Video-only (Prerecorded)

Scenario

Setting

A bank's mobile money-transfer screen

What’s wrong

Podcast/audio clip published with no transcript at all.

Example 

<!-- Transfer limits explainer, audio only, no transcript anywhere -->
<audio controls src="/audio/transfer-limits-explainer.mp3"></audio>
<p>Listen to learn about your daily transfer limit.</p>

Why it matters

A user checking why their transfer was declined has to play a two-minute clip just to learn the daily limit, with no way to scan for the number if they can't hear it.

How to test

Search the page for a transcript link near every podcast/audio player: if none exists, it fails outright.

How to fix

Any standalone audio clip needs a published text transcript, not just captions on a video.

<audio controls src="/audio/transfer-limits-explainer.mp3"></audio>
<details>
  <summary>Read transcript</summary>
  <p>Your daily transfer limit is $2,500. Limits reset at midnight local time.</p>
</details>

Outcome

A deaf customer in a quiet office reads the transcript and confirms their transfer limit in seconds.

Who is affected

Deaf and hard-of-hearing customers, and anyone in a bank lobby who can't play sound, have no way to get the limit information at all.

Learn more

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