Success Criterion 1.2.1
Conformance level A

Transcript Link That’s Broken or Locked Behind a Login

1.2.1 — Audio-only and Video-only (Prerecorded)

Scenario

Setting

A grocery delivery app's shopping cart

What’s wrong

Transcript hosted behind login/paywall while media is public, or link to transcript broken/404.

Example

Open a grocery delivery app's shopping cart and this is what you'll see: transcript hosted behind login/paywall while media is public, or link to transcript broken/404.

Why it matters

Deaf people who need transcripts of audio-only media, and blind people who need alternatives to silent video. The practical effect on a grocery delivery app's shopping cart: they can't tell what the image or video is showing.

How to test

Click the transcript link: if it 404s, requires a login the main content doesn't, or otherwise can't be reached, it fails.

How to fix

A complete, accurate transcript (or an equivalent audio track for video-only media) must be provided and linked right next to the media.

Outcome

That one change on a grocery delivery app's shopping cart means they get the same information as everyone else.

Who is affected

Deaf people who need transcripts of audio-only media, and blind people who need alternatives to silent video.

Learn more

Understanding Understanding document (opens in a new tab)