Success Criterion 1.2.2
Conformance level A

DRM-Locked Player That Blocks Captions From Displaying

1.2.2 — Captions (Prerecorded)

Scenario

Setting

A survey tool's question builder

What’s wrong

DRM/player configuration that blocks user caption rendering entirely.

Example

Watch a survey tool's question builder closely and you'll spot this: DRM/player configuration that blocks user caption rendering entirely.

Why it matters

Deaf and hard-of-hearing viewers, and anyone watching video without sound. Here, on a survey tool's question builder, the result is they miss information that's only conveyed visually.

How to test

Try turning captions on in the player: if DRM or player settings prevent the caption control from working at all, it fails.

How to fix

Synchronized captions must be provided covering all dialogue, speaker identification, and important sounds.

Outcome

After the fix, the same visitor to a survey tool's question builder can now get the same information as everyone else.

Who is affected

Deaf and hard-of-hearing viewers, and anyone watching video without sound.

Learn more

Understanding Understanding document (opens in a new tab)