- Success Criterion 3.2.3
- Conformance level AA
Mobile Navigation Order That’s Inconsistent With Itself
3.2.3 — Consistent Navigation
Scenario
Setting
A pharmacy app's prescription-refill form
What’s wrong
Mobile nav ordering diverging from itself across pages (not vs — desktop — across pages in the same presentation).
Example
A tester reviewing a pharmacy app's prescription-refill form finds this: mobile nav ordering diverging from itself across pages (not vs — desktop — across pages in the same presentation).
Why it matters
People who navigate by memory and routine, including many with cognitive or low-vision needs. The practical effect on a pharmacy app's prescription-refill form: they lose confidence they're in the right place.
How to test
Compare mobile navigation order to itself across different pages (not vs — desktop): inconsistency across pages in the same presentation fails.
How to fix
Repeated navigation must appear in the same relative order on every page in the set.
Outcome
That one change on a pharmacy app's prescription-refill form means they move confidently between pages.
Who is affected
People who navigate by memory and routine, including many with cognitive or low-vision needs.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- Navigation Links Appearing in a Different Order on Each Page
- Header Menu Items Reshuffled Differently on Different Sections
- Footer Link Groups Ordered Differently Across Page Templates
- Search Box That Moves to a Different Spot on Every Page
- Breadcrumbs Present on Some Pages but Missing on Others
- Skip Link Appearing in a Different Order on Different Pages