- Success Criterion 3.2.3
- Conformance level AA
Header Menu Items Reshuffled Differently on Different Sections
3.2.3 — Consistent Navigation
Scenario
Setting
A video-conferencing app's meeting controls
What’s wrong
Header menu items reshuffled per section (Products first here, third there) without user initiation.
Example
Watch a video-conferencing app's meeting controls closely and you'll spot this: header menu items reshuffled per section (Products first here, third there) without user initiation.
Why it matters
People who navigate by memory and routine, including many with cognitive or low-vision needs. On a video-conferencing app's meeting controls, this barrier means they have to relearn the layout on every page.
How to test
Compare the header menu item order across several pages: if items are reshuffled per section (e.g., 'Products' first here, third there) without the user requesting it, it fails.
How to fix
Repeated navigation must appear in the same relative order on every page in the set.
Outcome
Corrected, a video-conferencing app's meeting controls now lets a visitor find the same feature in the same place.
Who is affected
People who navigate by memory and routine, including many with cognitive or low-vision needs.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- Navigation Links Appearing in a Different Order on Each Page
- Footer Link Groups Ordered Differently Across Page Templates
- Search Box That Moves to a Different Spot on Every Page
- Breadcrumbs Present on Some Pages but Missing on Others
- Skip Link Appearing in a Different Order on Different Pages
- Mobile Navigation Order That’s Inconsistent With Itself