- Success Criterion 3.3.7
- Conformance level A
Wizard That Clears Previously Entered Data When Going Back
3.3.7 — Redundant Entry
Scenario
Setting
A bank's mobile money-transfer screen
What’s wrong
Wizard back-navigation clearing previously entered data, forcing re-entry in the same session.
Example
Picture a bank's mobile money-transfer screen: wizard back-navigation clearing previously entered data, forcing re-entry in the same session.
Why it matters
People with cognitive or motor disabilities who are harmed by retyping the same data. Here, on a bank's mobile money-transfer screen, the result is they can't complete the form at all.
How to test
Go back a step in a wizard, then go forward again: if previously entered data was cleared and must be re-entered, it fails.
How to fix
Previously entered information must be auto-populated or selectable — never demanded again in the same process.
Outcome
After the fix, the same visitor to a bank's mobile money-transfer screen can now see exactly what went wrong and how to fix it.
Who is affected
People with cognitive or motor disabilities who are harmed by retyping the same data.
Learn more
- Understanding Understanding document (opens in a new tab)
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