- Success Criterion 3.3.7
- Conformance level A
Resume Upload Followed by Manual Re-Entry of the Same Fields
3.3.7 — Redundant Entry
Scenario
Setting
A university's online course catalog
What’s wrong
Job applications requesting résumé upload AND full manual re-entry of the same fields with no prefill from parse.
Example
A tester reviewing a university's online course catalog finds this: job applications requesting résumé upload AND full manual re-entry of the same fields with no prefill from parse.
Why it matters
People with cognitive or motor disabilities who are harmed by retyping the same data. On a university's online course catalog specifically, they can't tell what a field wants or why it failed.
How to test
Upload a résumé, then check the rest of the form: if it also demands full manual re-entry of the same fields with no prefill from the parsed résumé, it fails.
How to fix
Previously entered information must be auto-populated or selectable — never demanded again in the same process.
Outcome
Fixed, a visitor to a university's online course catalog can finish the task in one attempt.
Who is affected
People with cognitive or motor disabilities who are harmed by retyping the same data.
Learn more
- Understanding Understanding document (opens in a new tab)
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