Success Criterion 3.3.7
Conformance level A

Wizard That Clears Previously Entered Data When Going Back

3.3.7 — Redundant Entry

Scenario

Setting

A bank's mobile money-transfer screen

What’s wrong

Wizard back-navigation clearing previously entered data, forcing re-entry in the same session.

Example

<!-- Re-asks for name/DOB already entered earlier in the same session -->

Why it matters

People with cognitive or motor disabilities who are harmed by retyping the same data.

How to test

Go back a step in a wizard, then go forward again: if previously entered data was cleared and must be re-entered, it fails.

How to fix

Previously entered information must be auto-populated or selectable — never demanded again in the same process.

<input type="text" name="dob" value="1990-04-12" readonly>

<button>Use saved info</button>

Information already provided earlier in a process should auto-populate or be selectable, not re-typed from scratch.

Outcome

On a bank's mobile money-transfer screen, this barrier is gone for people with cognitive or motor disabilities who are harmed by retyping the same data — they can complete the task without hitting this wall.

Who is affected