• Success Criterion 3.3.7
  • Conformance level A

Form Asking for Information the User Already Entered

3.3.7 — Redundant Entry

Scenario

Setting

A telehealth app's video-visit waiting room

What’s wrong

The waiting room asks the patient to re-type their name, date of birth, and insurance ID even though they entered all three during account registration minutes earlier in the same session.

Example 

<!-- registration page collected name, DOB, insurance ID minutes earlier -->
<label for="name">Full name</label><input id="name">
<label for="dob">Date of birth</label><input id="dob">
<label for="insurance">Insurance ID</label><input id="insurance">
<!-- waiting room asks for all three again from scratch -->

Why it matters

A patient waiting for a video visit has to dig up their insurance card again just minutes after typing it in, adding friction right before a medical appointment.

How to test

Walk a multi-step process end to end: check whether any information is asked for twice with no auto-fill or 'same as' shortcut — if so, it fails.

How to fix

Carry data forward within the same session and let the user simply confirm or edit it, not retype it.

<label for="name">Full name</label><input id="name" value="Jordan Alvarez">
<label for="dob">Date of birth</label><input id="dob" value="04/12/1988">
<label for="insurance">Insurance ID</label><input id="insurance" value="BC-88213">
<!-- values are pre-filled from registration, with an edit option per field -->

Outcome

The patient confirms their pre-filled details in seconds and joins the video visit on time.

Who is affected

People with cognitive and motor disabilities who find retyping the same information twice in one session especially burdensome.

Learn more

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