Success Criterion 3.3.7
Conformance level A

Form Asking for Information the User Already Entered

3.3.7 — Redundant Entry

Scenario

Setting

A telehealth app's video-visit waiting room

What’s wrong

The waiting room asks the patient to re-type their name, date of birth, and insurance ID even though they entered all three during account registration minutes earlier in the same session.

Example

<!-- Re-asks for name/DOB already entered earlier in the same session -->

Why it matters

People with cognitive or motor disabilities who are harmed by retyping the same data.

How to test

Walk a multi-step process end to end: check whether any information is asked for twice with no auto-fill or 'same as' shortcut — if so, it fails.

How to fix

Previously entered information must be auto-populated or selectable — never demanded again in the same process.

<input type="text" name="dob" value="1990-04-12" readonly>

<button>Use saved info</button>

Information already provided earlier in a process should auto-populate or be selectable, not re-typed from scratch.

Outcome

On a telehealth app's video-visit waiting room, this barrier is gone for people with cognitive or motor disabilities who are harmed by retyping the same data — they no longer have to work around this.

Who is affected