Success Criterion 3.3.7
Conformance level A

No Option to Reuse a Previously Entered Value on Later Steps

3.3.7 — Redundant Entry

Scenario

Setting

A government tax-filing portal

What’s wrong

Cross-page processes where selecting a previously provided option isn't offered (no dropdown of prior entries).

Example

<!-- Re-asks for name/DOB already entered earlier in the same session -->

Why it matters

People with cognitive or motor disabilities who are harmed by retyping the same data.

How to test

Look for a dropdown or shortcut offering previously entered options on a later step: if selecting a prior entry isn't offered at all, it fails.

How to fix

Previously entered information must be auto-populated or selectable — never demanded again in the same process.

<input type="text" name="dob" value="1990-04-12" readonly>

<button>Use saved info</button>

Information already provided earlier in a process should auto-populate or be selectable, not re-typed from scratch.

Outcome

On a government tax-filing portal, this barrier is gone for people with cognitive or motor disabilities who are harmed by retyping the same data — they can finish what they came here to do.

Who is affected