- Success Criterion 3.3.7
- Conformance level A
No Option to Reuse a Previously Entered Value on Later Steps
3.3.7 — Redundant Entry
Scenario
Setting
A government tax-filing portal
What’s wrong
Cross-page processes where selecting a previously provided option isn't offered (no dropdown of prior entries).
Example
During an audit of a government tax-filing portal: cross-page processes where selecting a previously provided option isn't offered (no dropdown of prior entries).
Why it matters
People with cognitive or motor disabilities who are harmed by retyping the same data. The practical effect on a government tax-filing portal: they lose their progress and have to start over.
How to test
Look for a dropdown or shortcut offering previously entered options on a later step: if selecting a prior entry isn't offered at all, it fails.
How to fix
Previously entered information must be auto-populated or selectable — never demanded again in the same process.
Outcome
That one change on a government tax-filing portal means they see exactly what went wrong and how to fix it.
Who is affected
People with cognitive or motor disabilities who are harmed by retyping the same data.
Learn more
- Understanding Understanding document (opens in a new tab)
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