• Success Criterion 1.2.1
  • Conformance level A

Transcript Missing Speaker Names or Key Background Sounds

1.2.1 — Audio-only and Video-only (Prerecorded)

Scenario

Setting

A ride-hailing app's trip booking screen

What’s wrong

Transcript exists but omits speaker identification or meaningful non-speech audio needed to understand.

Example

Here's what happens on a ride-hailing app's trip booking screen: transcript exists but omits speaker identification or meaningful non-speech audio needed to understand.

Why it matters

Deaf people who need transcripts of audio-only media, and blind people who need alternatives to silent video. Here, on a ride-hailing app's trip booking screen, the result is they miss information that's only conveyed visually.

How to test

Read the transcript against the audio: check it names each speaker and describes meaningful non-speech sounds (e.g., a doorbell, applause) that carry information.

How to fix

A complete, accurate transcript (or an equivalent audio track for video-only media) must be provided and linked right next to the media.

Outcome

After the fix, the same visitor to a ride-hailing app's trip booking screen can now get the same information as everyone else, specifically for the “Transcript Missing Speaker Names or Key Background Sounds” issue on a ride-hailing app's trip booking screen.

Who is affected

Deaf people who need transcripts of audio-only media, and blind people who need alternatives to silent video.

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