Success Criterion 1.2.2
Conformance level A

Captions Missing Cues for Music, Applause, or Alarms

1.2.2 — Captions (Prerecorded)

Scenario

Setting

A car-rental site's checkout flow

What’s wrong

Missing meaningful non-speech information: [music], [applause], [door slams], tone indicators where meaning depends on them.

Example

Try this on a car-rental site's checkout flow: missing meaningful non-speech information: [music], [applause], [door slams], tone indicators where meaning depends on them.

Why it matters

Deaf and hard-of-hearing viewers, and anyone watching video without sound. On a car-rental site's checkout flow, that means they get no equivalent for the sound or picture content.

How to test

Play the video and listen for music, applause, or sound effects that carry meaning: if the captions don't include a text cue (e.g., '[applause]'), it fails.

How to fix

Synchronized captions must be provided covering all dialogue, speaker identification, and important sounds.

Outcome

With the fix in place on a car-rental site's checkout flow, they hear or read what the media conveys.

Who is affected

Deaf and hard-of-hearing viewers, and anyone watching video without sound.

Learn more

Understanding Understanding document (opens in a new tab)