Success Criterion 1.2.2
Conformance level A

Caption Button Missing or Unusable in the Video Player

1.2.2 — Captions (Prerecorded)

Scenario

Setting

An online clothing store's product listing page

What’s wrong

Caption track present but not enabled/selectable in the custom player (no CC control, or control not keyboard-accessible — also 2.1.1).

Example

An online clothing store's product listing page shows the problem clearly: caption track present but not enabled/selectable in the custom player (no CC control, or control not keyboard-accessible — also 2.1.1).

Why it matters

Deaf and hard-of-hearing viewers, and anyone watching video without sound. Here, on an online clothing store's product listing page, the result is they are left guessing what the media actually shows.

How to test

Look for a CC button on the custom player: if the caption track exists but there's no way to turn it on, or the button itself isn't reachable by keyboard, it fails.

How to fix

Synchronized captions must be provided covering all dialogue, speaker identification, and important sounds.

Outcome

After the fix, the same visitor to an online clothing store's product listing page can now get the same information as everyone else, specifically for the “Caption Button Missing or Unusable in the Video Player” issue on an online clothing store's product listing page.

Who is affected

Deaf and hard-of-hearing viewers, and anyone watching video without sound.

Learn more

Understanding Understanding document (opens in a new tab)