- Success Criterion 3.3.7
- Conformance level A
3.3.7 · Redundant Entry
Lesson overview · Redundant Entry
In plain language
Don't make users re-enter information they already gave in the same process.
Who it affects
People with cognitive or motor disabilities who are harmed by retyping the same data.
How to check
Go through multi-step flows: previously entered data should be pre-filled or selectable ('same as shipping'), never demanded again.
Common misconception
Asking for an email address twice “to confirm” feels like good practice, but this rule treats *unnecessary* re-entry of already-provided information as a barrier, not a safety net.
Learn more
Scenarios in this lesson
- Form Asking for Information the User Already Entered
- Checkout Flow Requiring Shipping Address Twice
- Email Address Requested Again for No Security Reason
- Wizard That Clears Previously Entered Data When Going Back
- Resume Upload Followed by Manual Re-Entry of the Same Fields
- Verification Code Required to Be Typed a Second Time
- No Option to Reuse a Previously Entered Value on Later Steps
- Validation Error That Wipes Out Other Already-Valid Fields
- Unnecessary ‘Confirm Email’ Field Duplicated Without Real Need