• Success Criterion 2.4.6
  • Conformance level AA

Generic Section Heading Like ‘Introduction’ That Says Nothing

2.4.6 — Headings and Labels

Scenario

Setting

A pharmacy app's prescription-refill form

What’s wrong

Generic headings: "Introduction / Section 1 / More info" that don't describe topic.

Example 

<h2>Introduction</h2>
<p>Confirm your prescription details below.</p>
<h2>Section 1</h2>
<p>Select delivery method: pickup or mail.</p>
<h2>More info</h2>
<p>Insurance copay and refill date.</p>

Why it matters

A user jumping by headings hears Introduction, Section 1, More info and can't tell which section covers delivery versus insurance.

How to test

Read headings like 'Introduction', 'Section 1', 'More info' out of context: if they don't describe the actual topic, they fail.

How to fix

A heading should let someone navigating by headings alone predict the section's content.

<h2>Confirm Prescription Details</h2>
<p>Confirm your prescription details below.</p>
<h2>Choose Delivery Method</h2>
<p>Select delivery method: pickup or mail.</p>
<h2>Insurance and Copay</h2>
<p>Insurance copay and refill date.</p>

Outcome

A patient jumps by heading straight to Insurance and Copay without reading every section first.

Who is affected

Screen reader users navigating by heading list get no clue which section handles which refill step.

Learn more

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