Pioneered by disability rights attorneys as an alternative to adversarial litigation, structured negotiation typically starts with a letter describing the barriers encountered, followed by both sides agreeing to a negotiation period, information sharing, and a remediation timeline, often resulting in a written agreement rather than a court judgment.
It tends to produce faster, less expensive outcomes than litigation for organizations willing to engage constructively and in good faith, and several well-known accessibility settlements with major retailers and banks originated this way rather than through a demand letter and lawsuit.