- Success Criterion 2.2.1
- Conformance level A
Timeout Adjustment Option Set Below the Required 10x Default
2.2.1 — Timing Adjustable
Scenario
Setting
A food-delivery app's order-tracking screen
What’s wrong
Adjust option offering less than 10× the default.
Example
A QA pass on a food-delivery app's order-tracking screen turns this up: adjust option offering less than 10× the default.
Why it matters
People who read, type, or move slowly, including many screen-reader users. On a food-delivery app's order-tracking screen, that means they can't keep up with content that won't pause.
How to test
Check any 'adjust the timeout' setting: it must let the user set the limit to at least 10x the default — a smaller multiplier fails.
How to fix
The time limit must be removable or adjustable (to at least 10x) before it starts, or extendable via a warning giving at least 20 seconds to respond with a simple action.
Outcome
With the fix in place on a food-delivery app's order-tracking screen, they finish the task at their own pace.
Who is affected
People who read, type, or move slowly, including many screen-reader users.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- Page Auto-Redirects on a Timer With No Way to Stop It
- Page That Auto-Reloads and Resets the User’s Position
- Server Redirect Timeout With No Warning or Way to Extend It
- Session Expiring With No Warning and No Way to Extend It
- Session Warning That Gives Users Less Than 20 Seconds to Respond
- Session Extension Allowed Fewer Than the Required 10 Times