• Success Criterion 2.2.1
  • Conformance level A

Timeout Adjustment Option Set Below the Required 10x Default

2.2.1 — Timing Adjustable

Scenario

Setting

A food-delivery app's order-tracking screen

What’s wrong

Adjust option offering less than 10× the default.

Example 

<select id="timeout-extend">
  <option value="5">5 min (default)</option>
  <option value="8">8 min</option>
</select>

Why it matters

A customer tracking a delayed order can only add 3 extra minutes, not the buffer WCAG intends, before being logged out.

How to test

Check any 'adjust the timeout' setting: it must let the user set the limit to at least 10x the default — a smaller multiplier fails.

How to fix

Offer an adjustable range up to at least ten times the default duration.

<select id="timeout-extend">
  <option value="5">5 min (default)</option>
  <option value="50">50 min</option>
</select>

Outcome

A customer keeps the tracking screen open through a long delivery delay without repeated logins.

Who is affected

Users with slower reaction times can't get the full ten-times buffer they need to keep monitoring their order.

Learn more

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