- Success Criterion 1.2.3
- Conformance level A
Transcript That Only Covers Dialogue, Not What’s On Screen
1.2.3 — Audio Description or Media Alternative (Prerecorded)
Scenario
Setting
A food delivery app's restaurant menu
What’s wrong
"Transcript" provided is dialogue-only — omits descriptions of important visual content, so it isn't a valid media alternative.
Example
On a food delivery app's restaurant menu: "Transcript" provided is dialogue-only — omits descriptions of important visual content, so it isn't a valid media alternative.
Why it matters
Blind and low-vision viewers who hear dialogue but miss unique visual information. The practical effect on a food delivery app's restaurant menu: they can't tell what the image or video is showing.
How to test
Read the 'transcript' provided: if it only records spoken dialogue and skips describing important visuals (who did what, what appeared on screen), it fails.
How to fix
An audio description or a full descriptive transcript covering all important visual information must be provided.
Outcome
That one change on a food delivery app's restaurant menu means they get the same information as everyone else.
Who is affected
Blind and low-vision viewers who hear dialogue but miss unique visual information.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- No Audio Description or Text Alternative for a Visual Video
- Video’s Visual-Only Content Never Described in Any Format
- Described Video Version That’s Impossible to Find
- Audio Description Track With No Way to Turn It On
- Media Alternative Describing an Older, Outdated Video Cut
- Text-Alternative Exception Claimed Without a Real Text Version