• Success Criterion 1.2.3
  • Conformance level A

Described Video Version That’s Impossible to Find

1.2.3 — Audio Description or Media Alternative (Prerecorded)

Scenario

Setting

A bank's mobile money-transfer screen

What’s wrong

Described version exists but is undiscoverable (no link near the primary video).

Example 

<video src="/help/fraud-prevention-tutorial.mp4" controls></video>
<!-- Described version exists at
     /accessibility/described-videos/fraud-prevention-ad.mp4 but
     nothing on this screen links to it -->

Why it matters

A blind customer trying to spot fraud red flags watches the standard video and never discovers a described version exists, since nothing on this screen points to it.

How to test

Search near the video player for a link to a described/audio-description version: if none is visible or discoverable, it fails.

How to fix

A described version only helps if it's linked directly next to the original video, not filed away on a separate accessibility page.

<video src="/help/fraud-prevention-tutorial.mp4" controls></video>
<a href="/accessibility/described-videos/fraud-prevention-ad.mp4">
  Watch the audio-described version
</a>

Outcome

A blind customer finds the described version right below the video and learns to spot the same fraud warning signs.

Who is affected

Blind and low-vision customers relying on screen readers have no way to find the described version unless they already know the separate accessibility page exists.

Learn more

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