Client & Context
A growth and digital marketing agency engaged HalfAccessible in mid-2026 for accessibility audit remediation on one of its client websites — structured as two back-to-back phases on a single engagement: a full manual accessibility audit, followed immediately by code-level remediation of everything the audit found. The engagement closed in about eight weeks, and both phases were rated 5.0 out of 5.0.
The Challenge
Marketing agency sites are usually optimized for speed and visual polish first — page builders, third-party embeds, custom forms, and animated components — and that combination is where WCAG barriers accumulate fastest: incomplete keyboard support, unlabeled or ambiguously labeled form fields, insufficient color contrast on brand-driven color palettes, and missing or unhelpful text alternatives on decorative and functional images alike. A remediation pass without a documented audit first tends to fix only what is visible on the surface and miss the rest.
Accessibility Audit Remediation: Audit First, Then Fix
Phase one was a full manual audit of the site, tested with keyboard-only navigation and screen readers — including NVDA — rather than an automated scanner alone, with every flagged issue documented and screen-recorded so the client’s team could see — not just read — exactly what a screen reader or keyboard-only user would encounter. Automated tools help with coverage, but W3C WAI notes that evaluation tools cannot check every accessibility aspect; human judgement with assistive technology remains required.
Phase two worked directly from that audit: each finding was remediated at the code level against WCAG 2.1 criteria — semantic structure, keyboard operability, focus visibility, form labeling, color contrast, and image alternatives — rather than patched with ARIA overrides where plain HTML could do the job instead.
The Results
- A full manual accessibility audit, with every issue documented and screen-recorded for the client’s team
- Every flagged WCAG 2.1 barrier remediated directly in the site’s code
- Both phases of the engagement rated 5.0 out of 5.0 on Upwork
- Delivered end-to-end in roughly eight weeks, from audit kickoff to verified remediation
Why Audit-Then-Remediate Works Better Than Remediation Alone
Skipping straight to remediation without a documented audit is a common shortcut, and it usually shows: fixes cluster around whatever the developer happened to notice, while barriers in less obvious flows — a modal that traps focus, a custom dropdown with no keyboard path, a form error that only appears visually — go untouched. A screen-recorded audit closes that gap two ways: it gives the remediation team a precise, prioritized list instead of a vague “make it accessible” brief, and it gives the client a record of what was actually broken and how it was verified fixed, not just a claim that it was.
Work With Us
If your site needs the same two-phase accessibility audit remediation treatment, our accessibility audit services and accessibility remediation can run back-to-back on a single engagement, the same way this one did. Agencies that white-label this work for clients should also see our digital agencies white-label accessibility specialty and agency partner program. Not sure which tier fits? Our 1-hour consultation is a low-cost way to get a scoped recommendation first — or book a consultation, review accessibility audit pricing, and browse our services.
Prefer neighbouring proof? See our white label accessibility audits case study and ADA website remediation case study for agency and remediation-led programmes.
Why This Matters
This engagement followed the WCAG 2.1 success criteria published by the W3C, the same technical baseline referenced in ADA.gov web guidance and parallel ICT frameworks such as Section 508. Structuring the work as audit-then-remediation, rather than remediation alone, gave the client’s team a documented baseline to measure progress against and a clear audit trail for future compliance reviews. Specialists who stand behind that trail include IAAP-credentialed practitioners.