- Success Criterion 2.1.4
- Conformance level A
Shortcut Remapping That Doesn’t Allow Modifier Key Combinations
2.1.4 — Character Key Shortcuts
Scenario
Setting
An insurance company's claims form
What’s wrong
Remap UI exists but only swaps one printable character for another (must allow non-printable modifier inclusion).
Example
A tester reviewing an insurance company's claims form finds this: remap UI exists but only swaps one printable character for another (must allow non-printable modifier inclusion).
Why it matters
Speech-input users and people who press keys accidentally. On an insurance company's claims form specifically, they can't operate the feature without a mouse.
How to test
Open the remap UI and try assigning a shortcut using Ctrl/Alt/Shift plus a letter: if it only accepts a bare printable character with no modifier option, it fails.
How to fix
The single-key shortcut must be turn-off-able, remappable to include a modifier key, or active only when its control has focus.
Outcome
Fixed, a visitor to an insurance company's claims form can complete the task using only the keyboard.
Who is affected
Speech-input users and people who press keys accidentally.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- Single-Letter Keyboard Shortcut With No Way to Turn It Off
- Global Single-Key Shortcut That Fires During Speech Dictation
- Library’s Default Hotkeys Shipped With No Settings Toggle
- Shortcut Toggle Setting That Resets on Every Page Load
- Keyboard Shortcut That Fires Even While Typing in a Field
- Shortcut Off-Switch Hidden Behind the Very Barrier It Fixes