- Success Criterion 2.1.4
- Conformance level A
Shortcut Off-Switch Hidden Behind the Very Barrier It Fixes
2.1.4 — Character Key Shortcuts
Scenario
Setting
A food delivery app's restaurant menu
What’s wrong
"Turn off" setting hidden behind the very interaction pattern users can't perform.
Example
Here's what happens on a food delivery app's restaurant menu: "Turn off" setting hidden behind the very interaction pattern users can't perform.
Why it matters
Speech-input users and people who press keys accidentally. On a food delivery app's restaurant menu, this barrier means they get stuck and can't reach the control.
How to test
Try to reach the 'turn off shortcuts' setting using only the method a shortcut-disabled user would have: if reaching the setting itself requires the very interaction the shortcuts block, it fails.
How to fix
The single-key shortcut must be turn-off-able, remappable to include a modifier key, or active only when its control has focus.
Outcome
Corrected, a food delivery app's restaurant menu now lets a visitor complete the task using only the keyboard.
Who is affected
Speech-input users and people who press keys accidentally.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- Single-Letter Keyboard Shortcut With No Way to Turn It Off
- Global Single-Key Shortcut That Fires During Speech Dictation
- Library’s Default Hotkeys Shipped With No Settings Toggle
- Shortcut Remapping That Doesn’t Allow Modifier Key Combinations
- Shortcut Toggle Setting That Resets on Every Page Load
- Keyboard Shortcut That Fires Even While Typing in a Field