• Success Criterion 2.4.5
  • Conformance level AA

Website With No Real Second Way to Find Content

2.4.5 — Multiple Ways

Scenario

Setting

A ride-hailing app's trip booking screen

What’s wrong

The only way to find a specific ride option is to scroll through the booking flow screen by screen — there's no search, site map, or table of contents offering a second route to it.

Example 

<nav>
  <a href="/book">Book a ride</a>
</nav>
<!-- booking flow: Ride Type -> Vehicle -> Fare -> Confirm -->
<!-- no search field, no recent-rides shortcut, no saved-places list anywhere -->

Why it matters

A rider who wants a specific saved location or ride type must click through four full screens every time, with no shortcut or search available.

How to test

Try to reach a deep page through at least two independent routes (navigation menu, search, sitemap, related links): if only one path exists, it fails.

How to fix

WCAG 2.4.5 requires at least two ways to locate content that isn't part of a required sequential process.

<nav>
  <a href="/book">Book a ride</a>
</nav>
<input type="search" placeholder="Search saved places or recent trips" aria-label="Search rides">

Outcome

A rider searches home and jumps straight to their usual ride, skipping the multi-screen flow.

Who is affected

Users with cognitive or motor disabilities who rely on shortcuts face repetitive, effortful navigation with no faster alternative.

Learn more

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