Success Criterion 2.4.5
Conformance level AA

Website With No Real Second Way to Find Content

2.4.5 — Multiple Ways

Scenario

Setting

A ride-hailing app's trip booking screen

What’s wrong

The only way to find a specific ride option is to scroll through the booking flow screen by screen — there's no search, site map, or table of contents offering a second route to it.

Example

<!-- Only path to any page: the main nav menu -->

Why it matters

People with cognitive or visual disabilities who prefer search, sitemaps, or alternate nav styles.

How to test

Try to reach a deep page through at least two independent routes (navigation menu, search, sitemap, related links): if only one path exists, it fails.

How to fix

At least two working ways (navigation menu, search, sitemap, index) must exist to reach the content.

<nav><!-- main menu --></nav>

<input type="search" aria-label="Search the site">

At least two ways to find a page — search, a site map, or navigable landmarks — give users options beyond one fixed menu.

Outcome

On a ride-hailing app's trip booking screen, this barrier is gone for people with cognitive or visual disabilities who prefer search — they get the same result as anyone else here.

Who is affected