• Success Criterion 2.4.5
  • Conformance level AA

Search Results Page That Can Only Be Reached via Search

2.4.5 — Multiple Ways

Scenario

Setting

A bank's mobile money-transfer screen

What’s wrong

Search results themselves unfindable except via search (dead-end architecture).

Example

<!-- Only path to any page: the main nav menu -->

Why it matters

People with cognitive or visual disabilities who prefer search, sitemaps, or alternate nav styles.

How to test

Try to reach a search result page directly (e.g., via bookmark or shared link) without going through search again: if it's unfindable any other way, it's a dead end and fails.

How to fix

At least two working ways (navigation menu, search, sitemap, index) must exist to reach the content.

<nav><!-- main menu --></nav>
<input type="search" aria-label="Search the site">

At least two ways to find a page — search, a site map, or navigable landmarks — give users options beyond one fixed menu.

Outcome

On a bank's mobile money-transfer screen, this barrier is gone for people with cognitive or visual disabilities who prefer search — they get the same result as anyone else here.

Who is affected

People with cognitive or visual disabilities who prefer search, sitemaps, or alternate nav styles.

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