• Success Criterion 1.2.1
  • Conformance level A

Show Notes Presented as if They Were a Real Transcript

1.2.1 — Audio-only and Video-only (Prerecorded)

Scenario

Setting

A hospital's patient portal appointment scheduler

What’s wrong

Waveform-only audio player where the "transcript" is just show notes/summary, not equivalent content.

Example

This shows up on a hospital's patient portal appointment scheduler: waveform-only audio player where the "transcript" is just show notes/summary, not equivalent content.

Why it matters

Deaf people who need transcripts of audio-only media, and blind people who need alternatives to silent video. Here, on a hospital's patient portal appointment scheduler, the result is they are left guessing what the media actually shows.

How to test

Compare the 'transcript' content to the actual audio: if it's really just show notes or a summary rather than what was said, it fails equivalence.

How to fix

A complete, accurate transcript (or an equivalent audio track for video-only media) must be provided and linked right next to the media.

Outcome

After the fix, the same visitor to a hospital's patient portal appointment scheduler can now get the same information as everyone else, specifically for the “Show Notes Presented as if They Were a Real Transcript” issue on a hospital's patient portal appointment scheduler.

Who is affected

Deaf people who need transcripts of audio-only media, and blind people who need alternatives to silent video.

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