- Success Criterion 3.2.4
- Conformance level AA
Shopping Cart Alternating Between ‘Cart’, ‘Basket’, and ‘Bag’
3.2.4 — Consistent Identification
Scenario
Setting
A community forum's discussion thread
What’s wrong
Cart control alternating between "Cart", "Basket", "Bag" across the flow.
Example
A community forum's discussion thread shows the problem clearly: cart control alternating between "Cart", "Basket", "Bag" across the flow.
Why it matters
Screen-reader users and people with cognitive disabilities who rely on consistent naming. In this case (a community forum's discussion thread), they waste time hunting for something that moved.
How to test
Compare cart/basket naming across the flow: alternating between 'Cart', 'Basket', and 'Bag' for the same feature fails.
How to fix
The same function must use the same name, label, and icon across all pages.
Outcome
Once corrected, a community forum's discussion thread lets them predict where to look without relearning the layout.
Who is affected
Screen-reader users and people with cognitive disabilities who rely on consistent naming.
Learn more
- Understanding Understanding document (opens in a new tab)
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