- Success Criterion 3.2.4
- Conformance level AA
Print Function Labeled Inconsistently Across the Site
3.2.4 — Consistent Identification
Scenario
Setting
An online marketplace's seller dashboard
What’s wrong
Print function: text button one place, unlabeled icon elsewhere with different name.
Example
On an online marketplace's seller dashboard, a visitor hits this wall: print function: text button one place, unlabeled icon elsewhere with different name.
Why it matters
Screen-reader users and people with cognitive disabilities who rely on consistent naming. On an online marketplace's seller dashboard, this barrier means they have to relearn the layout on every page.
How to test
Compare how the print function is identified across pages: a text button in one place, an unlabeled icon with a different name elsewhere, fails.
How to fix
The same function must use the same name, label, and icon across all pages.
Outcome
Corrected, an online marketplace's seller dashboard now lets a visitor find the same feature in the same place.
Who is affected
Screen-reader users and people with cognitive disabilities who rely on consistent naming.
Learn more
- Understanding Understanding document (opens in a new tab)
Related scenarios
- Same Feature Given a Different Name on Different Pages
- Search Function Labeled ‘Search’ Here and ‘Find’ Elsewhere
- Same Icon Meaning Different Things on Different Pages
- Shopping Cart Alternating Between ‘Cart’, ‘Basket’, and ‘Bag’
- Identical Icon Given Different Accessible Names for One Function
- Same Download Feature Announced With Different Alt Text