• Success Criterion 1.2.2
  • Conformance level A

Shared Social Video With No Caption Support at All

1.2.2 — Captions (Prerecorded)

Scenario

Setting

An online marketplace's seller dashboard

What’s wrong

Third-party embeds (social videos) republished without caption support.

Example

This shows up on an online marketplace's seller dashboard: third-party embeds (social videos) republished without caption support.

Why it matters

Deaf and hard-of-hearing viewers, and anyone watching video without sound. On an online marketplace's seller dashboard, this barrier means they are left guessing what the media actually shows.

How to test

Find embedded social media videos on the page: if they have audio and no caption option at all, it fails.

How to fix

Synchronized captions must be provided covering all dialogue, speaker identification, and important sounds.

Outcome

Corrected, an online marketplace's seller dashboard now lets a visitor understand the image, video, or audio content.

Who is affected

Deaf and hard-of-hearing viewers, and anyone watching video without sound.

Learn more

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