• Success Criterion 1.2.2
  • Conformance level A

Subtitle Track Used Instead of a Real Captions Track

1.2.2 — Captions (Prerecorded)

Scenario

Setting

A customer-support live-chat widget

What’s wrong

track element present but mislabeled kind="subtitles" when captions are needed and non-speech info is omitted.

Example

On a customer-support live-chat widget, a visitor hits this wall: track element present but mislabeled kind="subtitles" when captions are needed and non-speech info is omitted.

Why it matters

Deaf and hard-of-hearing viewers, and anyone watching video without sound. In this case (a customer-support live-chat widget), they miss information that's only conveyed visually.

How to test

Inspect the track element's kind attribute in DevTools: kind="subtitles" implies translation only — if non-speech sound info is needed, this alone fails.

How to fix

Synchronized captions must be provided covering all dialogue, speaker identification, and important sounds.

Outcome

Once corrected, a customer-support live-chat widget lets them hear or read what the media conveys.

Who is affected

Deaf and hard-of-hearing viewers, and anyone watching video without sound.

Learn more

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