UAE Website Accessibility Audit Services

HalfAccessible delivers WCAG-mapped accessibility audits against the UAE's federal, Dubai, and TDRA accessibility framework, combining automated scanning with manual testing by CPWA-, CPACC-, and WAS-certified specialists.

Quick Answer

Accessibility Service Summary

The UAE's digital accessibility framework has five core layers: Federal Law No. 29 of 2006 (the foundational disability law), Dubai Law No. 3 of 2022, the Telecommunications and Digital Government Regulatory Authority's (TDRA) National Digital Accessibility Policy from March 2024, the Dubai Universal Design Code, and Article 358 of the 2021 Criminal Code. Dubai also passed Law No. (9) of 2022 regulating digital services, which requires accessible digital services for persons with disabilities on top of Law No. 3. The national compliance baseline across these layers is WCAG 2.1 Level AA. TDRA platforms already target WCAG 2.2 AA (see the TDRA digital accessibility statement), so testing to 2.2 now puts you ahead of any future national update — but until TDRA publishes a revised national requirement, 2.1 AA remains the baseline. The 2024 policy extends requirements to private sector companies providing public-facing services, including ecommerce, health, education, and financial platforms. Administrative penalties reach AED 200,000 under the Disability Act, and criminal penalties under Article 358 reach AED 1,000,000 (how they apply depends on the facts — take UAE counsel advice). A UAE website accessibility audit tests your website, app, or platform against WCAG 2.1/2.2 AA and shows exactly where you stand against every layer of this framework.

Think of this UAE website accessibility audit as a legal and technical health check for your website or product against the UAE accessibility stack — federal law, Dubai disability and digital-services laws, national TDRA policy, design code, and criminal code — all of which point to WCAG Level AA as the practical technical target.

  • The UAE's digital accessibility framework has five core layers: Federal Law No. 29 of 2006, Dubai Law No. 3 of 2022, the TDRA National Digital Accessibility Policy (March 2024), the Dubai Universal Design Code, and Article 358 of the 2021 Criminal Code
  • Dubai Law No. (9) of 2022 adds a digital-services accessibility obligation for entities providing digital services in the emirate (including free zones)
  • The national baseline remains WCAG 2.1 Level AA under the National Digital Accessibility Policy; TDRA platforms already target WCAG 2.2 AA
  • The 2024 National Digital Accessibility Policy extends requirements to private sector companies providing public-facing services, including ecommerce, health, education, and financial services
  • Administrative penalties reach AED 200,000 under the Disability Act; criminal penalties under Article 358 reach AED 1,000,000
  • The UAE uses the term 'People of Determination' as the official, preferred term for persons with disabilities
  • Government entities must publish accessibility statements and submit compliance reports; private sector organizations providing public services face the same standards
10+ Years of Accessibility Experience
CPWA, CPACC and WAS Certified Specialists
Manual + Automated Testing
Screen Reader Testing
Developer-Friendly Reports
Global Accessibility Consulting
Why This Matters

Why This Compliance Standard Matters

Meeting the right legal standard protects your organization from enforcement risk and makes your product usable by more people.

A National Policy Now Sets The Standard

The UAE's National Digital Accessibility Policy, issued under the Telecommunications and Digital Government Regulatory Authority, requires accessible digital services for People of Determination and senior citizens.

Coverage Reaches Private Companies Serving The Public

The policy applies to government and semi-government entities as well as private-sector companies providing public services, telecommunications operators, e-commerce providers, and digital content distributors.

The Referenced Standard Sets A High Bar

The policy points to WCAG as its technical benchmark, and organizations are expected to follow a phased rollout rather than treat accessibility as a one-time project.

Accountability Is Assigned, Not Optional

Organizations are expected to designate a Digital Accessibility Officer responsible for compliance, making accessibility an ongoing operational responsibility rather than a side project.

Audit Scope

What We Audit

We audit public websites, authenticated applications, SaaS platforms, mobile apps, documents, and design systems.

What is included

Websites

Corporate websites, marketing sites, government websites, university websites, healthcare websites, ecommerce journeys, landing pages, blogs, resource libraries, and multilingual content experiences.

Web Applications

Customer portals, admin dashboards, CRMs, internal software, enterprise workflows, complex forms, authenticated user journeys, data tables, reports, notifications, and role-based interfaces.

SaaS Products

B2B platforms, cloud software, analytics dashboards, AI applications, product onboarding flows, account settings, billing workflows, and feature-rich application screens.

Mobile Applications

Native iOS, native Android, hybrid applications, progressive web apps, orientation changes, touch targets, gestures, screen reader flows, zoom behavior, and mobile form interactions.

Digital Documents

PDFs, Word documents, PowerPoint files, forms, reports, policy documents, financial statements, healthcare documents, education resources, and procurement documentation.

Design Systems

Reusable components, UI libraries, pattern libraries, design tokens, Figma components, interaction patterns, and documentation that affects many pages or product screens.

Who it is for

Public-facing teams

Marketing, ecommerce, healthcare, government, education, nonprofit, and service organizations use accessibility audits to make essential public content available to more people.

Product and SaaS teams

Product teams use audits to validate complex workflows, reduce accessibility debt, improve component libraries, and prepare for enterprise accessibility reviews.

Procurement and compliance teams

Legal, compliance, procurement, and sales teams use audit evidence to answer buyer questions, support VPAT work, and document remediation commitments.

What it covers

Website Accessibility Audits

Evaluate public websites against WCAG 2.2 AA using manual testing, automated scanning, keyboard-only navigation, and assistive technologies.

Web Application Accessibility Audits

Review authenticated user journeys, dashboards, complex forms, data tables, notifications, custom widgets, and enterprise workflows.

Mobile Accessibility Audits

Test native and hybrid applications using VoiceOver, TalkBack, keyboard alternatives, zoom, orientation changes, touch target review, and gesture accessibility checks.

PDF And Document Accessibility Audits

Assess PDFs and office documents for tagging, reading order, alternative text, bookmarks, form fields, headings, tables, and screen reader compatibility.

Accessibility Design Reviews

Identify accessibility issues in Figma files, design systems, and component specs before development begins, reducing rework and improving handoff quality.

VPAT And Procurement Reviews

Evaluate products and prepare accessibility documentation that supports enterprise and government procurement conversations.

Issues We Identify

Accessibility Issues We Identify

Each issue is mapped to user impact, the relevant standard, severity, affected users, and practical remediation guidance.

Missing Alternative Text

Missing or inaccurate alternative text prevents screen reader users from understanding meaningful images, icons, charts, infographics, product photos, and linked graphics. We identify images that need concise alternatives, images that should be marked decorative, and complex visuals that need longer explanations.

Keyboard Accessibility

Many users navigate with a keyboard, switch device, voice control, or assistive technology that relies on keyboard behavior. We test focus order, skip links, menus, modals, tabs, accordions, custom widgets, and form flows without a mouse.

Color Contrast

Low contrast can make text, buttons, icons, form controls, and charts difficult or impossible to perceive. We evaluate contrast for normal text, large text, UI components, focus indicators, disabled states, links, and error messages.

Forms

Forms often block users when labels, instructions, required indicators, validation messages, and error handling are not accessible. We test forms with keyboard navigation and screen readers to confirm users can complete and submit successfully.

Headings And Structure

Headings, lists, landmarks, tables, and reading order help assistive technology users understand a page quickly. We identify skipped heading levels, missing landmarks, and reading-order mismatches.

Dynamic Content

Modern applications often update content without refreshing the page. We test status messages, ARIA live regions, notifications, and single-page app transitions to confirm important changes are announced correctly.

Decision Support

How To Choose The Right Accessibility Service

Feature Automated Testing Manual Testing
Speed Fast (minutes) Slower (days)
Cost Low Higher, but more accurate
Manual WCAG Review No Yes
Keyboard Navigation Limited Complete
Screen Reader Compatibility No Yes
Logical Reading Order No Yes
Meaningful Alternative Text No Yes
Form Usability Partial Yes
Overall User Experience No Yes

Helpful Statistics

  • 1 in 6 people The World Health Organization estimates that roughly 1 in 6 people globally live with a significant disability, a substantial share of any organization's customers, patients, students, or employees. WHO Disability Fact Sheet →
  • WCAG is the international technical baseline. WCAG is the international technical baseline. Regulations and procurement processes worldwide reference WCAG directly or indirectly when defining accessibility requirements. W3C WCAG →
  • 56.1 errors per page The WebAIM Million report has found detectable WCAG failures on the large majority of home pages tested every year since the study began, most commonly low-contrast text, missing alternative text, empty links, and missing form labels. WebAIM Million →

Choose This Service If You Need

  • Federal Law No. 29 baseline compliance review
  • Dubai Law No. 3 and Universal Design Code conformance testing
  • TDRA National Digital Accessibility Policy compliance for public-facing services
  • WCAG 2.1 and 2.2 AA gap analysis
  • Accessibility statement and compliance report preparation
  • Developer-ready remediation roadmap
Audit Methodology

Our UAE Website Accessibility Audit Process

A structured process gives your team clear findings, clear priorities, and a practical path to compliance.

  1. 01

    1. Discovery & Scoping

    We review your platform against the UAE's five-layer framework, federal law, Dubai law, the TDRA National Digital Accessibility Policy, the Universal Design Code, and Article 358, to define audit scope, target WCAG version, and any required accessibility statement or compliance report.

  2. 02

    2. Automated Scanning

    We run automated tools across the defined scope to catch code-level issues quickly, giving us a baseline before manual review begins.

  3. 03

    3. Manual Expert Testing

    Certified specialists manually test keyboard navigation, focus order, forms, headings, and interactive components against WCAG success criteria.

  4. 04

    4. Assistive Technology Testing

    We test with screen readers (NVDA, JAWS, VoiceOver, TalkBack), voice control, and switch access to confirm real-world usability, not just code compliance.

  5. 05

    5. Reporting & Prioritization

    Findings are documented with severity, standard references, screenshots, and reproduction steps, then organized into a prioritized remediation roadmap.

  6. 06

    6. Retest & Validation

    After your team implements fixes, we retest affected pages or flows to confirm issues are resolved and no new barriers were introduced.

Standards And Technologies

Standards, Assistive Technologies, And Tools

Federal Law No. 29 of 2006

The UAE foundational disability-rights law. It establishes equal access to public services, including digital services, for People of Determination. Overview: Protecting the Rights of People of Determination (u.ae).

Dubai Law No. 3 & Law No. 9 of 2022

Law No. 3 of 2022 requires Inclusive Design and accessible formats for persons with disabilities in Dubai. Law No. (9) of 2022 adds digital-services accessibility duties for government and non-government digital providers in the emirate, including free zones.

TDRA National Digital Accessibility Policy

March 2024 Cabinet-endorsed policy setting WCAG 2.1 Level AA as the national baseline for government, semi-government, and private public-facing services (health, education, ecommerce, finance). Official landing: National Digital Accessibility Policy; TDRA announcement: TDRA supports implementation.

WCAG 2.1 / 2.2 AA

The practical technical target for a UAE website accessibility audit. Meet WCAG 2.1 AA for the current national baseline; test to WCAG 2.2 AA to align with TDRA platform practice and stay ahead of future policy updates.

Dubai Universal Design Code

Technical Inclusive Design guidance referenced by Dubai Law No. 3. For digital platforms it points teams to WCAG 2.1 Level AA conformance for websites and apps operating in Dubai, alongside the federal and TDRA layers.

Assistive technologies

NVDA JAWS VoiceOver TalkBack Keyboard-only navigation Browser zoom Voice Control Switch Control

Tools

Axe ARC Toolkit WAVE Accessibility Insights Chrome DevTools Safari Firefox React Next.js Angular Vue WordPress Drupal Shopify Magento WooCommerce Laravel ASP.NET Java Flutter React Native
Deliverables

What You Receive After The Audit

Executive Summary

A clear summary of audit scope, key risks, priority themes, and recommended next steps for stakeholders.

Accessibility Score

A practical status snapshot that helps teams understand current accessibility maturity and remediation priorities.

Detailed Issue Report

Issue-by-issue findings with screenshots, affected URLs or screens, severity ratings, standard references, and reproduction steps.

Developer Recommendations

Practical remediation guidance, code-level notes, component recommendations, and examples your developers can act on.

Compliance-Ready Documentation

Findings organized to support accessibility statements, VPAT and ACR documentation, and procurement or legal review.

Optional Retest Report

Validation evidence after remediation, showing which issues were fixed and what remains open.

Industries

Healthcare Accessibility audits for patient portals, provider websites, medical forms, telehealth journeys, and healthcare documents. Government Audits for public services, citizen portals, forms, documents, and procurement requirements. Banking Audits for financial journeys, statements, account dashboards, authentication flows, reports, and high-risk transactional experiences. SaaS Audits for B2B products, dashboards, analytics, onboarding, admin settings, and enterprise procurement readiness. Education Audits for university websites, LMS experiences, EdTech platforms, digital documents, admissions journeys, and student services. Retail Audits for ecommerce product pages, carts, checkout, filters, account flows, promotions, and customer support journeys.

Proof points

Certified Accessibility Expertise

HalfAccessible brings CPWA, CPACC, and WAS accessibility expertise to audits, remediation support, documentation, and product guidance.

Developer-Friendly Reporting

Reports are written for action. Developers receive clear reproduction steps, expected behavior, affected users, standard mapping, and remediation guidance.

Cross-Border Experience

We support businesses operating across multiple regulatory regions with a single audit benchmarked to the highest applicable standard.

Practical Turnaround

Audit scope is tailored to your product and priorities so your team receives useful findings without unnecessary reporting overhead.

Checklist

Accessibility Audit Checklist

  • Page title is unique and descriptive
  • Headings follow a logical structure
  • Landmarks identify major page regions
  • Keyboard users can reach every interactive element
  • Focus order matches the visual and logical order
  • Visible focus indicators are clear
  • No keyboard traps are present
  • Links and buttons have meaningful accessible names
  • Images have appropriate alternative text
  • Text and UI components meet contrast requirements
  • Forms have labels, instructions, and accessible error handling
  • Dialogs, menus, tabs, and accordions expose state correctly
  • Tables include appropriate headers
  • Media includes captions or transcripts
  • PDFs include tags and a logical reading order
  • Mobile screens support zoom, orientation, and large touch targets
  • Authentication flows are accessible
  • Reports include standard references and remediation guidance

Ready to Meet the UAE's Digital Accessibility Requirements?

Whether you're a government entity publishing an accessibility statement, a private business now covered by the TDRA's 2024 policy, or preparing beyond the WCAG 2.1 AA national baseline toward 2.2, our certified specialists will identify every real accessibility barrier and hand your team a prioritized, developer-ready roadmap. Quick audits start at $500, complete audits at $2,000.

Request an Accessibility Audit

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Know where you stand. Know what to work on next.

Tell us what you’re working on and where you need support. Our accessibility specialists can help with audits, remediation, VPAT/ACR, accessible development, and ongoing compliance.

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Let’s find the barriers before your users do

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UAE Website Accessibility Audit Services (Federal & Dubai Compliance) FAQs

Frequently Asked Questions

Answers to common questions about UAE Website Accessibility Audit Services (Federal & Dubai Compliance).

Does UAE accessibility law apply to private businesses, or only government?

Both. While the original Federal Law No. 29 of 2006 focused on government obligations, the TDRA National Digital Accessibility Policy from March 2024 extends requirements to private sector companies providing public-facing services, including ecommerce, health, education, and financial platforms. In Dubai, Law No. 3 of 2022 and Law No. (9) of 2022 also apply to concerned digital-service providers.

What accessibility standard does the UAE require?

WCAG 2.1 Level AA is the current national baseline across the UAE framework (federal law, Dubai law, the TDRA policy, the Universal Design Code, and Article 358). That remains the baseline until TDRA publishes an updated national requirement. TDRA platforms already target WCAG 2.2 AA — see the TDRA digital accessibility statement — so organizations that adopt 2.2 now stay ahead of the next compliance cycle. Primary cites: WCAG 2.1, National Digital Accessibility Policy.

What are the penalties for non-compliance in the UAE?

Administrative penalties reach AED 200,000 under the Disability Act. Separately, Article 358 of the 2021 Criminal Code carries criminal penalties of up to AED 1,000,000 for violations.

What is Dubai's Universal Design Code?

It is emirate-level Inclusive Design guidance referenced alongside Dubai Law No. 3 of 2022. For digital platforms it reinforces WCAG-aligned accessibility (practically WCAG 2.1 AA) on top of the UAE federal framework and Dubai Law No. (9) of 2022 digital-services duties.

Do UAE government websites have to publish an accessibility statement?

Yes. Government entities must publish accessibility statements and submit compliance reports. Private sector organizations providing public-facing services face the same standards under the 2024 National Digital Accessibility Policy.

What does 'People of Determination' mean?

It is the UAE official and preferred term for persons with disabilities, reflecting a national philosophy that reframes disability around determination and capability rather than limitation. See the official overview on u.ae — Protecting the Rights of People of Determination.